WhatsApp Flows 📋
With WhatsApp flows, you can now collect multiple pieces of information from a customer in a single interactive form, instead of asking one question at a time through the bot.
Besides simplifying your bot flows, this also reduces costs: a flow is sent as one message, while the same questions asked separately would be billed as several.
🛠️ Build your flow in the WhatsApp Flows settings, with up to 3 screens and components like text inputs, dropdowns, checkboxes, and date pickers
🤖 Add it to your bot with the new WhatsApp Flow action, including follow-ups and error handling
For more advanced cases, such as validation between screens or integrations with external systems, you can still build flows with code in the Meta Business Manager.