September 9th, 2026
You can now track how your AI agents are performing directly from the AI analytics section.
The report covers:
Exit reasons breakdown: see the percentage of conversations that ended through each exit reason, such as Goal achieved, Human requested, or Error
Conversations: total conversations handled by the AI agent in the selected period
Messages sent: total messages and average per conversati
on
Cost generated: total AI credit spend, with average cost per conversation and per message
Conversation log: a detailed record of every conversation, including duration, messages sent, cost, and exit reason
You can filter everything by date, AI agent, channel, and exit reason.
August 27th, 2026
You can now add a working hours condition directly in your bot flow, making it easy to route conversations differently depending on whether your team is available or not.
Set up your schedule at working hours settings and use it directly in the bot builder.
July 29th, 2026
New
You can now connect your TikTok Business account to Callbell and manage TikTok Direct Messages from the same inbox you already use for your other channels.
Once connected, TikTok conversations work like any other chat in Callbell. Your team can reply to customers, assign conversations, add tags, write internal notes, and use automations without switching between platforms.
How to get started
Go to Settings → Channels.
Select TikTok.
Connect your TikTok Business account.
Start receiving and replying to TikTok Direct Messages from Callbell.
The TikTok integration is available for all plans that support additional channels.
Learn more about the setup process in our Help Center.
Team Callbell 🛎️
July 24th, 2026
You can now choose the model your AI Agent uses to handle conversations, directly from the Advanced Settings of each agent.
There are three options under Response Quality:
💪 Best: highest reasoning quality for complex conversations. Best results, higher AI credit cost and slower response time.
⚖️ Balanced: good trade-off between quality and speed. Moderate cost. This is the default option and the one we recommend for most use cases.
⚡ Fast: fastest response time for simple conversations. Lowest AI credit cost. Recommended for straightforward agents with simple goals.
As always, reach out via WhatsApp if you have any questions.
July 23rd, 2026
You can now upload documents and text to a shared Knowledge Base and make them available to your AI Agent and AI Assistant.
AI Agent: Instead of adding all your product information, pricing, FAQs, or company policies directly into the agent's prompt, you can now upload them as structured files. The agent will search the Knowledge Base and retrieve only what is relevant for each conversation, making responses more accurate and the agent more cost-efficient. The admin can choose which documents each AI Agent has access to, so you have full control over what each one knows.
AI Assistant: When replying to customers, agents can toggle the Knowledge Base on or off directly from the chat to get AI-suggested responses based on your business content. Combined with the Thinking mode, the assistant can generate deeper and more context-aware suggestions.
The Knowledge Base supports PDF, CSV, and plain text files (up to 50,000 characters). All sources are managed from a single shared space and can be reused across multiple agents.
July 13th, 2026
Agents can now send stickers directly from Callbell. Open the emoji panel, go to the Stickers tab, and pick from the built-in library. You can also attach a .webp file from your device to send a custom sticker.
Note: Available to WhatsApp Cloud API integration
July 6th, 2026
Your AI agent can now receive and understand audio messages sent by customers, with no setup required. This is automatically active for all AI agents.
The AI agent already supported images and documents, and now with audio your customers can communicate in natural ways to interact with your bot.
July 3rd, 2026
Audio messages sent from Callbell on WhatsApp numbers have been upgraded. Previously, they appeared as a generic audio file with a download button and a music icon.
Now they render as native WhatsApp voice notes, complete with a play button, profile picture, accelrate audio (2x) feature, and automatic transcription. Exactly like the voice messages customers send and receive every day on WhatsApp.
Note: Compatible with WhatsApp Cloud API only.
June 9th, 2026
You can now create AI agents in Callbell to handle conversations automatically — qualifying leads, answering questions, collecting data, and more — all without human intervention.
💡 Test it: Click here to send a message to our AI Agent, and understand how it works.
How to get started
1. Create your AI agent Go to the AI agents tab and create a new agent. Define its goal, behavior, tone, knowledge base, and forbidden rules — the more specific you are, the more predictable and accurate the agent will be. Learn how to set up your AI agent here.
2. Test it in the simulator Before going live, use the built-in simulator to test how the agent handles real conversations and fine-tune its responses.
3. Add it to your bot flow Add the AI Agent Flow action to your bot flow and select your agent. The agent will take over the conversation and exit through one of four paths — Goal achieved, Requested Human, No Response, or Error — so you always stay in control of what happens next.
Tip: You can have several AI agents working at the same time in a single bot flow
Available for all plans
Every Callbell account gets $5 USD in free AI credits to get started. Learn about AI credits here.
We'd love to hear how you use it. Reach out via WhatsApp anytime.
Team Callbell 🛎️
May 25th, 2026
You can now visualize your funnels in a Kanban board view directly from the Funnels page.
Each column represents a stage of your funnel, giving you a clear picture of how many open opportunities your team has at each step. Move deals forward by simply dragging and dropping cards between stages.
Non-admins can also access the kanban view, but they'll see only the chats assigned to them
Each stage and card also displays the total amount quoted and sold, powered by your Sales Analytics configuration, so you can quickly track the value of your pipeline.
Team Callbell 🛎️