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Changelog

Follow new updates and improvements to Callbell.

Chat input settings 💬

We introduced three optional settings in the Chat input settings to help your team group their replies into a single message and reduce your WhatsApp costs with Meta.

  • ↩️ Pressing “Enter” jumps to a new line instead of sending the message. Reduces consecutive messages by 16,5% on average

  • ✏️ Minimum characters to send a message, preventing short replies like “ok” or “thank you” from being sent on their own. Reduces consecutive messages by 9,4% on average

  • 🔔 Notify agents after 3 messages in a row in the same chat, reminding them to group their content. Reduces consecutive messages by 7,9% on average

You can track the impact in the % messages in a row per agent metric of the WhatsApp Usage report.

Learn more about Chat input settings.

WhatsApp Usage report 📊

A new report to help you understand and control your WhatsApp costs, especially relevant with Meta's pricing changes.

The report includes:

  • 🔁 % messages in a row per agent: the share of agent replies split into consecutive messages. Each fragment is billed separately, so use it to spot which agents are splitting replies and cut avoidable costs.

  • 💬 Paid messages sent across Meta's four billable categories: Service, Utility, Marketing, and Authentication

  • 💵 Meta cost broken down by category

  • 🆓 Free entry points from Click-to-WhatsApp ads and similar messages, which Meta does not charge for

  • 📋 Breakdown tables by agent, team, and source, all exportable to CSV

Learn more about the WhatsApp Usage report.

AI agent actions 🤖

Your AI agent can now update contacts and conversations on its own, without extra steps in your bot flow.

In the new Actions tab of each agent, you can enable:

  • 📝 Update custom fields with information collected during the chat

  • 🏷️ Add tags to the contact, from a list you define

  • 👥 Assign to a team once the agent finishes its goal

  • 🗒️ Add an internal note with context for whoever picks up the conversation next

  • ✅ Close the conversation automatically when the goal is complete

You stay in control of what the agent can do: it only uses the fields, tags, and teams you select, and cannot create new ones.

Learn how to set up Actions.

Earlier updates